Last updated: 11 August 2026
All EPOS Gallery products are made to order through our print-on-demand partner, Gelato, and produced at the facility closest to you from their global network — this keeps shipping times down and reduces environmental impact compared to shipping everything from one warehouse. Products are not held in stock; each item is manufactured specifically after you place your order.
Production time
Please allow 5 working days for production before your order ships. This is in addition to delivery time below.
Delivery times and shipping costs
We currently ship within the United Kingdom only. Shipping cost is calculated automatically at checkout based on the specific product(s) in your order — you’ll always see the exact cost before you pay, and it’s included in your order total.
Estimated delivery time after production is typically 5 working days, though this can vary slightly by product and courier.
Combined with production time, most orders arrive within approximately 10 working days of ordering. Delivery estimates are provided by our production and courier partners and aren’t guaranteed. Under UK consumer law, unless otherwise agreed, goods must be delivered within 30 days — if we ever expect a delay beyond that, we’ll contact you.
Order tracking
You’ll receive a shipping confirmation email with tracking information once your order has been dispatched.
Multiple items in one order
If your order contains multiple products, they may be produced at different facilities and could arrive in separate packages at slightly different times.
Lost parcels and delivery issues
If your order hasn’t arrived within the estimated timeframe, or arrives damaged or faulty, contact us at hello@eposgallery.co.uk with your order number and we’ll investigate and put things right.
Incorrect delivery addresses
Please double-check your delivery address at checkout. Contact us before your order ships if you spot an error — once production has started we may not be able to change it.