Refund Policy

Last updated: 11 August 2026

Every item at EPOS Gallery is made to order — printed specifically for you after you place your order. Because of this, our refund policy works a little differently to shops selling ready-made stock.

Change of mind

Since each item is produced only once you order it, we’re unable to offer refunds or exchanges simply because you’ve changed your mind, ordered the wrong size, or no longer want the item. This reflects the nature of made-to-order goods under UK consumer law (see our Terms & Conditions for more detail).

Please check size guides carefully before ordering apparel, and double-check your artwork/size selection for prints.

Damaged, faulty, or wrong items

If your order arrives damaged, faulty, or different from what you ordered, we’ll put it right. Email us at hello@eposgallery.co.uk within 14 days of delivery with:

Your order number
A clear photo showing the damage, fault, or issue

Once we’ve reviewed this, we’ll arrange a free replacement (reprint) or a full refund — whichever gets things right for you fastest. This doesn’t affect your statutory rights under the Consumer Rights Act 2015.

Colour and print variation

Printing is a physical, chemical process, and small variations in colour or finish compared to what’s shown on screen are normal and expected — this isn’t classed as a fault. Significant errors (wrong design, major colour shift, visible print defects) are covered under “Damaged, faulty, or wrong items” above.

Delivery address errors

Please double-check your delivery address at checkout. If you spot a mistake, email us before your order ships and we’ll update it if we can. Once production has started, we can’t change the address or be responsible for a delivery to an incorrectly entered address.

Unclaimed or returned-to-sender parcels

If a courier can’t deliver your parcel and it’s returned to sender, please get in touch — we’ll help arrange a reshipment, though a new order may be required and shipping costs may apply.

How refunds are processed

Approved refunds are returned to your original payment method. Please allow a few extra days for your bank or card provider to show the refund in your account.